We aim to process all orders within 48 hours (not including weekends and bank holidays). If there is likely to be any delay in sending your order we will get in touch to let you know. You will receive a confirmation email once the order is dispatched, which will contain tracking information where available. Orders placed before 3pm (GMT) will be posted that day in most cases.
UK – standard delivery within in the UK is free and orders will usually arrive within three working days of dispatch.
UK Express Delivery – next working day delivery, tracked with signature on delivery is £8 (so your order will be posted next working day and will arrive the day after that. For example if you placed an order on Monday afternoon, we would post your order on Tuesday and it will be delivered by 1pm on Wednesday.
We offer hassle free returns to make your online shopping that much easier. You can return any item you have purchased from us, for whatever reason, within 28 days of your order dispatch date.
Please post all returns to:
28 Blackheath Village
Please ensure you enclose a note of your name, address and email address to allow us to process your return promptly.
You may return your order by any postal method, though we strongly recommend sending by a tracked method and obtaining proof of postage, as we cannot be held responsible for items that are lost in transit on their way to us.
Pierced jewellery cannot be returned for hygiene reasons.
If you wish to exchange an item for a different size or colour please contact us before sending the item back so that we can confirm that the required item is available, if the item is low in stock we will then reserve the item for you. If the item is not currently available we will give you an estimated date if the item is due back in stock and if you wish to wait we can send it out as soon as it is available, if you prefer not to wait then we will issue you a refund instead. If any item required for an exchange is no longer available and will not be coming back into stock we will issue a refund in its place.
Items returned for exchange must be unworn, unwashed, undamaged, unused, with all original tags, labels, boxes or gift bags attached/included.
FAULTY OR INCORRECT ITEMS
If the item you receive is faulty, or different to what you ordered, please message us – we will reply to you within 2 working days with a solution.
Please provide your name, details of the product and a description of the fault, or the incorrect item you received, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
This returns policy does not affect your statutory rights.